What is it about unfairness? Whether it’s not being invited to a friend’s wedding or getting penalized for bad luck or an honest mistake, unfairness often makes us so upset that we can’t think straight. And it’s not just a personal issue — it’s also bad for business, says Marco Alvera. He explains how his…
Career analyst Dan Pink examines the puzzle of motivation, starting with a fact that social scientists know but most managers don’t: Traditional rewards aren’t always as effective as we think. Listen for illuminating stories — and maybe, a way forward. By: Dan Pink This video is shared under a Creative Commons license (BY-NC-ND 4.0). Please…
Each year, one in seven large corporations commits fraud. Why? To find out, Alexander Wagner takes us inside the economics, ethics and psychology of doing the right thing. Join him for an introspective journey down the slippery slopes of deception as he helps us understand why people behave the way they do. By: Alexander Wagner…
Organizations are often run according to “the superchicken model,” where the value is placed on star employees who outperform others. And yet, this isn’t what drives the most high-achieving teams. Business leader Margaret Heffernan observes that it is social cohesion “built every coffee break, every time one team member asks another for help” that leads…
We get stronger, not weaker, by engaging with ideas and people we disagree with, says Zachary R. Wood. In an important talk about finding common ground, Wood makes the case that we can build empathy and gain understanding by engaging tactfully and thoughtfully with controversial ideas and unfamiliar perspectives. “Tuning out opposing viewpoints doesn’t make…
Project Aristotle studied the characteristics that create effective teams at Google and offered tips for helping teams take action to increase team effectiveness: Psychological safety: Team members feel safe to take risks and be vulnerable. (Actions: Solicit input and opinions, and share personal and work style preferences.) Dependability: Members reliably complete quality work on time. (Actions:…
Ethics and great customer service go hand in hand. Here’s how a home decor company wins by playing fair. Zach and Alissa Zimnee, owners of Grand Canyon Home Supply, started their business to provide what they wish they’d had when they remodeled their home with quality products at a fair price and all under one…
Principled leadership from the perspective of Dr. Dawn Elm, the David A. & Barbara A. Koch (Graco) Distinguished Professor of Business Ethics and Leadership Below is an interview by Nicole Zwieg Daly of Dr. Dawn Elm. Nicole: Would you please describe your professional journey up to your current role? Dawn: I started my professional journey…
Below is Lora Geiger’s interview with the Leadership Coaching Center of Excellence’s founder, DeAnne Aussem and Coach and thought leader, Jesse Sostrin. Lora: DeAnne, as Founder and Leader of the Leadership Coaching Center of Excellence (LC CoE), let’s go back to the beginning. Why did PwC choose leadership coaching to build on the firm’s long…
Every day in all of our roles, who we are and how we show up makes a difference in how well we execute our roles, how others are impacted and how we create good and bad narratives about ourselves. Who we are has many complexities but is essentially made up of our personality characteristics, attitudes,…
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