Avoiding difficult conversations can create resentment and misunderstanding. Tough topics can be tackled through some easy steps. This Toolkit helps guide you through these awkward talks to achieve good outcomes for all parties.

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Some people are naturally empathetic, but empathy is also a skill you can cultivate to help boost morale, build teams, and create trust. This Toolkit shows how to develop your empathy for others using simple steps.

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If your organization is facing a crisis, you may wonder what to do next. This Toolkit gives you a foundation to set a course through the problem. Learn about managing through fact-finding to communication and on to avoiding future crises.

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Abramoff’s version of the self-serving bias, which causes us to see things in ways that support our best interests and our pre-existing beliefs.

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Abramoff’s version of role morality, which is our tendency to use different moral standards as we play different “roles” in society.

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Abramoff’s version of rationalizations, which are the excuses we make for not living up to our own, or society’s, ethical standards.

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Abramoff’s version of overconfidence bias, which is our tendency to be more confident about our moral character and our ability to act ethically than is objectively justified.

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Abramoff’s version of moral equilibrium, which describes our tendency to keep a running scoreboard in our heads that compares our self-image as ethical people to our actual behavior.

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Abramoff’s version of framing, which describes how our judgments, including our ethical judgments, are affected just by how a situation is posed or viewed.

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Featuring former lobbyist and convicted felon Jack Abramoff, this 25-minute documentary from the McCombs School of Business explores the biases and pressures he faced, and the consequences of his unethical decisions. The following videos more closely examine aspects of Abramoff’s experience. Abramoff and Framing Abramoff and Moral Equilibrium Abramoff and Overconfidence Bias Abramoff and Rationalizations…

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