Communication & Persuasion
Effective communication is key to enhance understanding, trust, respect, decision-making and problem solving in personal and working relationships. It allows a person to successfully express his/her thoughts, opinions and ideas to others. Effective communication is the foundation for building a persuasive argument throughout the ethical decision-making process.
Communication skills are vital in the business world. From interacting with customers, employees, and other key stakeholders, business leaders abilities to effectively communicate speaks volumes to those invested in the company. To help share insight on the communication skills that every business leader needs, Richard McKeown, Founder & CEO of Richard McKeown Communications joined us on this episode of the Better Series. BBB Better Series: Leaders, no more talking to self Used by kind permission of the Better Business Bureau of Minnesota & North Dakota. Originally broadcast on July 24, 2019.Learn More
On this episode, we take a close look at the concept of trust in the marketplace. In efforts to better understand if consumers start with trust, or if it’s something that must be earned, we spoke with Dr. Rubens Pessanha, Senior Director of Market Research Insights and Strategy. #BBBTrustIndex BBB Better Series: Trust sentiment index Used by kind permission of the Better Business Bureau of Minnesota & North Dakota. Originally broadcast on October 4, 2017.Learn More
Here are the top 5 functional areas reported as having ethics issues The U.S. Bank Small Business Ethics Center surveyed 301 small business owners and managers nationwide to learn about where they dealt with ethics in their companies. Not surprisingly, we found that ethics is a high priority for small business owners and managers, regardless of company size, number of employees or geographic location. The U.S. Bank Small Business Ethics Center surveyed 301 small business owners and managers nationwide. For full results of the survey, view the full Ethisphere e-magazine in pdf format. This article originally appeared on U.S. Bank's…Learn More
These two videos explain moral muteness and moral myopia. These are biases that occur in organizations that prevent us from behaving ethically as a group. Moral muteness is when we communicate in ways that obscure our moral beliefs and commitments, or don’t voice moral sentiments at all. Moral myopia is a distortion of moral vision that keeps ethical issues from coming clearly into focus.Learn More
In our louder and louder world, says sound expert Julian Treasure, "We are losing our listening." In this short, fascinating talk, Treasure shares five ways to re-tune your ears for conscious listening -- to other people and the world around you. By: Julian Treasure This video is shared under a Creative Commons license (BY-NC-ND 4.0). Please visit Ted.com. This TED Talk originally appeared on TEDGlobal 2011 in July 2011.Learn More
When your job hinges on how well you talk to people, you learn a lot about how to have conversations -- and that most of us don't converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of listening. In this insightful talk, she shares 10 useful rules for having better conversations. "Go out, talk to people, listen to people," she says. "And, most importantly, be prepared to be amazed." By: Celeste Headlee This video is shared under a Creative Commons…Learn More