This TED Talk looks at what’s changed at Verizon during the COVID-19 pandemic and how to lead and communicate during a time of change. Craig Silliman, Verizon’s executive vice president and chief administrative, legal and public policy officer, discusses not only how to meet the challenge of COVID-19, but also how outside events can spur…
Kirk Francis, Co-Owner of Captain Cookie and the Milkman, stops by the Better Series podcast to remind us that childhood dreams do come true. Listen in to hear Kirk share how he is reaching his customers in more ways than one, all while changing the world one cookie at a time. BBB Better Series –…
Lyft uses a triangle of trust to keep its customers, drivers, and employees happy. In a rapidly changing world with innovative products flooding the marketplace, companies often struggle to stand out. Exemplary customer service often makes the difference between an average company and an extraordinary one. But how does a company go above and beyond?…
There are about 7,000 languages spoken around the world — and they all have different sounds, vocabularies and structures. But do they shape the way we think? Cognitive scientist Lera Boroditsky shares examples of language — from an Aboriginal community in Australia that uses cardinal directions instead of left and right to the multiple words…
Project Aristotle studied the characteristics that create effective teams at Google and offered tips for helping teams take action to increase team effectiveness: Psychological safety: Team members feel safe to take risks and be vulnerable. (Actions: Solicit input and opinions, and share personal and work style preferences.) Dependability: Members reliably complete quality work on time. (Actions:…
Below is Lora Geiger’s interview with the Leadership Coaching Center of Excellence’s founder, DeAnne Aussem and Coach and thought leader, Jesse Sostrin. Lora: DeAnne, as Founder and Leader of the Leadership Coaching Center of Excellence (LC CoE), let’s go back to the beginning. Why did PwC choose leadership coaching to build on the firm’s long…
Perhaps the most important caveat is to avoid making excuses. Q: How do companies that have shown consistent declines communicate positive messages that don’t feel hollow both internally and externally? A: The messaging will be distinctly different if market changes primarily caused the decline than if there have been failed initiatives by management. Only after…
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