This TED Talk looks at what’s changed at Verizon during the COVID-19 pandemic and how to lead and communicate during a time of change. Craig Silliman, Verizon’s executive vice president and chief administrative, legal and public policy officer, discusses not only how to meet the challenge of COVID-19, but also how outside events can spur innovation.

This video is shared under a Creative Commons license (BY-NC-ND 4.0). Please visit Ted.com. This TED Talk originally appeared on TED.com in May 2020.