Stop putting off hard conversations! Principled leaders know that the longer a tough topic is delayed, the more power it has in the organization. It’s better to confront these issues before they become the elephant in every room. Plus, employees and contract partners are often looking to business owners and managers to start the conversation.

This Toolkit provides strategies for making a difficult topic into an opportunity for collaboration and growth. It considers how to prepare for a difficult conversation without becoming too rigid or scripted, then moves to tips on how to keep an open mind and stay neutral and goal-focused while hearing from other parties. Then, look at some techniques for ending a difficult conversation and for productive follow-up afterwards. Use this Toolkit to move past your fear and lead confidently.

Talking About Tough Issues

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