Mean what you say, and say what you mean. In the 1990s, it was fashionable for businesses to develop mission statements. They hired consultants and public relations experts to put together statements that would catch customers’ eyes. As with many fashions, though, the result was often inauthentic. Organizations that only want to appear to be…
Christian H (originally posted at human-risk.com, Feb. 17, 2019) Telling people to do something because it is a “Regulatory Requirement” is a widely used technique to drive compliance within organisations. In this article, I explore why that might not be such a good idea. Framing One of the fascinating aspects of Behavioural Science is that small…
Nicole Zwieg Daly, J.D, Ed.D. The terms “Code of Ethics” and “Code of Conduct” are often used interchangeably – this is a mistake. These are two unique documents. A code of ethics governs employee decision-making. A code of conduct governs employee action(s). Businesses should have both a code of ethics and a code of conduct…
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