Trust is the foundation for everything we do. But what do we do when it’s broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it — something she worked on during a recent stint at Uber. “If we can…
Steve Nguyen, Ph.D. (Mar. 10, 2019) Being inconsistent is not just about words versus actions, but also in what you say consistently (across time) and how you act consistently (across time). In other words, at any given moment and especially depending on the person or group you are interacting with, an observer might find that…
“I am reminded how hollow the label of leadership sometimes is and how heroic followership can be.” – Warren Bennis Steve Nguyen, Ph.D. (May 1, 2018) Many of us miss a key point about the importance of followership. Indeed, most people hold a negative view of followership (Kelley, 2008). They can’t imagine anything good or…
Everyone has heard stories of unethical managers who are unfair to their employees. This video from Gregg Learning provides the basics on how companies and managers can treat employees more ethically (and vice versa). Human resources professionals must help create a work environment that honors fairness, protects individual privacy, treats all workers with dignity and…
“A person who is nice to you but rude to the waiter, or to others, is not a nice person” (Barry, 1998, p. 185). Steve Nguyen, Ph.D. (Dec. 2009; updated Jan. 2015) Many years ago, while waiting for a show at a nice hotel in Dallas, my wife and I were standing in line to…
When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy…
The Silent Generation, baby boomers, Generation X, millennials, Gen Z — we’re all in the workforce together. How are our assumptions about each other holding us back from working and communicating better? Social psychologist Leah Georges shows how we’re more similar than different and offers helpful tactics for navigating the multigenerational workplace. By: Leah Georges…
Listening to both customers and colleagues to gather insights and information is a key ability that successful people possess. Tony Salvador shares some strategies for being a better listener: to lose preconceptions, be vulnerable and open to new ideas, and to not be afraid to hear what we’d rather not hear. By: Tony Salvador This…
The word “ask” in the question poses an interesting ethical conundrum. Q: Our company recently released a group of disgruntled employees who have since written negative reviews online. Is it appropriate to ask long-term employees to write about their more positive experiences? A: The short answer is that it would not be appropriate. We live…
Learn how HealthPartners builds an ethical culture that promotes compliance. “Should we follow the rules, or should we do the right thing?” It’s a question that’s familiar to most compliance professionals. So often organizations find themselves caught between what regulations say they should do and what their organizational values would have them do. But just…
Recent Comments