Listening to both customers and colleagues to gather insights and information is a key ability that successful people possess. Tony Salvador shares some strategies for being a better listener: to lose preconceptions, be vulnerable and open to new ideas, and to not be afraid to hear what we’d rather not hear.

By: Tony Salvador

This video is shared under a Creative Commons license (BY-NC-ND 4.0). Please visit This TED Talk originally appeared on TED@Intel in March 2013.