By David Deeds Special to the Star Tribune NOVEMBER 27, 2020 — 9:58PM Many times, business owners need to come face to face with their customers to see what is appealing to them. Q: Why is it important to listen to consumers in the early days of a startup? A: Focusing on listening to consumers and narrating…
First, create an environment that is a psychologically safe space because establishing an atmosphere of trust is crucial. By Jill Hauwiller Special to the Star Tribune OCTOBER 11, 2020 — 2:21PM Q: How can I facilitate better brainstorming from my team? A: The first step in facilitating a fruitful brainstorming session is to create an environment that is…
Some days, it feels like the only thing we can agree on is that we can’t agree — on anything. Drawing on her background as a world debate champion, Julia Dhar offers three techniques to reshape the way we talk to each other so we can start disagreeing productively and finding common ground — over…
North Wales Running Co. thrives thanks to focus on customer experience, company culture, and community. For Scott Tantino, running isn’t just a beloved sport — it’s how he makes his living while simultaneously giving back to his community. As the owner of North Wales Running Co. in North Wales, Pennsylvania, Tantino shares his love for…
Gender should be the least remarkable thing about someone, but transgender people are still too often misunderstood. To help those who are scared to ask questions or nervous about saying the wrong thing, Jackson Bird shares a few ways to think about trans issues. And in this funny, frank talk, he clears up a few…
Don’t underestimate this group’s power as a vocal force for transparency and change. Over the past few years, household-name companies have experienced employee petitions, strikes, and walkouts over a range of issues, including strategic investments and partnerships, sexual harassment, immigration, and pay and benefits for contract workers. For companies accustomed to thinking about stakeholder engagement as an external-facing exercise, the…
Most people want to be thought of as ethical. When working with teams, an appeal to people’s moral core can make a major difference. Earlier in my career, I took on a business unit that was staffed by people with strong personalities. They were all great people who worked hard, but they had trouble getting…
Technology can be an ally in promoting your company’s values. Technology continues to transform every industry and every size of business. From the back office and shop floor to frontline sales and customer service staff, technology has become a baseline factor in nearly every business growth decision. How might we leverage the advantages offered by…
Talking about ethics early and often is key to establishing a culture of integrity at your company. Every company has some sort of on-boarding process for new employees, whether in formalized sessions or more relaxed introductions. New employees have to learn about key colleagues, the management chain, clients, rules and regulations, new technology and systems…the…
Businesses can take a few simple steps to create an environment where employees feel more comfortable raising critical ethics concerns. Every businessperson would like to believe that their employees would readily approach them with any ethics concerns in the workplace. But the reality is that many ethics concerns go unreported until it’s too late. To…
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