In our louder and louder world, says sound expert Julian Treasure, “We are losing our listening.” In this short, fascinating talk, Treasure shares five ways to re-tune your ears for conscious listening — to other people and the world around you. By: Julian Treasure This video is shared under a Creative Commons license (BY-NC-ND 4.0).…
When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy…
Having an ethical environment is a cornerstone to success, but it’s not always easy to get there. Here are 3 things to keep in mind as you build out your plan. As chief ethics officer for U.S. Bank, I’m proud our company has been recognized by the Ethisphere Institute as one of the World’s Most…
The Silent Generation, baby boomers, Generation X, millennials, Gen Z — we’re all in the workforce together. How are our assumptions about each other holding us back from working and communicating better? Social psychologist Leah Georges shows how we’re more similar than different and offers helpful tactics for navigating the multigenerational workplace. By: Leah Georges…
Listening to both customers and colleagues to gather insights and information is a key ability that successful people possess. Tony Salvador shares some strategies for being a better listener: to lose preconceptions, be vulnerable and open to new ideas, and to not be afraid to hear what we’d rather not hear. By: Tony Salvador This…
The word “ask” in the question poses an interesting ethical conundrum. Q: Our company recently released a group of disgruntled employees who have since written negative reviews online. Is it appropriate to ask long-term employees to write about their more positive experiences? A: The short answer is that it would not be appropriate. We live…
Compliance and ethics. Compliance and ethics? Compliance AND ethics! Those three words are said very differently depending on who you work for and what topic you’re discussing. In the financial services industry, the focus has been on Compliance with a capital “C.” In the 10 years since the financial crisis, regulators have enacted sweeping changes…
Learn how HealthPartners builds an ethical culture that promotes compliance. “Should we follow the rules, or should we do the right thing?” It’s a question that’s familiar to most compliance professionals. So often organizations find themselves caught between what regulations say they should do and what their organizational values would have them do. But just…
Artificial intelligence (AI) algorithms make important decisions about you all the time — like how much you should pay for car insurance or whether or not you get that job interview. But what happens when these machines are built with human bias coded into their systems? Technologist Kriti Sharma explores how the lack of diversity…
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