Q: When can you quit your day job when starting a small business? A:When you are starting a business, your personal finances are inseparable from the business. So you need to factor your living expenses into all your financial calculations. An exercise I use with my students is to have them calculate their “runway.” It…
Leadership researcher Christine Porath looks at how workplace incivility damages productivity and employee retention. Watch this video for insights about the cost of incivility and how basic respect improve workplace culture.
The pandemic has spotlighted the inequalities already present in our society. The ethical challenges to businesses at this time may be familiar, but they take on new meaning and priority now. Trauma heightens people’s sensitivity to actions. What happens particularly between workers and management during this crisis will shape their relationship for decades to come. …
“The Self-Evolved Leader was written to take you on a journey, from making the critical shift in perspective needed to break the cycle of mediocre leadership, to building a foundation for effective leadership, strengthening the disciplines you need to deliver great leadership, and ending with a plan for mastering and sustaining leadership” (McKeown, 2020, p.…
Principled leaders articulate their values, make decisions guided by their values and consistently model their values. Q: How can my business build a strong organizational culture of ethics? A: There are three key pillars to building and maintaining an ethical business culture: principled leadership, equitable systems and ethical citizenship. Principled leaders articulate their values, make decisions…
It’s National Entrepreneurship Week (#NatlEshipWeek) and in honor of all those willing to write their own professional story we share Nina Bradley Clarke’s. Once a journalist, Nina decided to follow a different path by becoming her own boss as Managing Director for Beautycounter. Tune in to this past episode to hear how she is watching…
What does it mean to think upside down or to see the world completely differently than you are told to because your perception and how you view the world just isn’t deemed normal? Well, Lisa Marie Platske stops by to explain. It’s small business week and this CEO not only runs her own business but…
BBB National Programs has teamed up with Craig Honick, ethnographer and the managing partner of Metro Tribal, to look closely at the consumer-business relationship to help companies understand how better business is being defined by its customers. Tune-in to learn all about the 5 Gestures of Trust. BBB Better Series: Five gestures of trust, evaluating…
On this episode, we take a close look at the concept of trust in the marketplace. In efforts to better understand if consumers start with trust, or if it’s something that must be earned, we spoke with Dr. Rubens Pessanha, Senior Director of Market Research Insights and Strategy. #BBBTrustIndex BBB Better Series: Trust sentiment index…
Lyft uses a triangle of trust to keep its customers, drivers, and employees happy. In a rapidly changing world with innovative products flooding the marketplace, companies often struggle to stand out. Exemplary customer service often makes the difference between an average company and an extraordinary one. But how does a company go above and beyond?…
Recent Comments