Steve Nguyen, Ph.D. (Mar. 10, 2019) Being inconsistent is not just about words versus actions, but also in what you say consistently (across time) and how you act consistently (across time). In other words, at any given moment and especially depending on the person or group you are interacting with, an observer might find that…
“I am reminded how hollow the label of leadership sometimes is and how heroic followership can be.” – Warren Bennis Steve Nguyen, Ph.D. (May 1, 2018) Many of us miss a key point about the importance of followership. Indeed, most people hold a negative view of followership (Kelley, 2008). They can’t imagine anything good or…
“Having an organizational culture that emphasizes ethical behavior can cut down on misbehavior of organizations. Research shows that whether an organization develops a culture that emphasizes doing the right thing even when it is costly comes down to whether leaders, starting with the CEO, consider the ethical consequences of their actions. Leaders with a moral…
“A person who is nice to you but rude to the waiter, or to others, is not a nice person” (Barry, 1998, p. 185). Steve Nguyen, Ph.D. (Dec. 2009; updated Jan. 2015) Many years ago, while waiting for a show at a nice hotel in Dallas, my wife and I were standing in line to…
Q: How do you establish and maintain a company culture when you have multiple offices and some employees working remotely? A: This is a common challenge for organizations adapting to the evolving nature of work with increasing need for telecommuters, decentralized offices and a remote global workforce. Creating and maintaining a thriving culture is more…
When these factors fall out of sync, things won’t work as smoothly as they did. Q: How do I keep my business aligned as it grows? A: You have designed your business with a structure, operating processes and culture that make sense to you. As you grow, you realize that aspects of your business will…
Any leader can develop ways to integrate new aspects of a culture, but this process of change will need lots of attention for a while. Q: What is the best way to handle a “problematic” company culture? A: Organizations often hit a period when many members feel the culture is “problematic” for some reason. This…
Social media is a powerful marketing tool, but think before you act. Social media is a powerful tool for reaching audiences directly. Over the past decade, businesses have established accounts on all of the major social media platforms, from Twitter and LinkedIn to Facebook and Instagram. Businesses have joined the conversations consumers are having about…
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